General Terms and Conditions
We are a hospitality company with chains of hotels and resorts across India and provide services related to our hotels and resorts. One can book rooms, reserve a dining table, order online food, reserve a banquet or a meeting room for conference etc. Customer can also book us from any third party like our associates / travel partners / online travel partners etc but we request the customer to verify your booking with us directly before considering them as confirmed.
Guests are to present their valid national ID card or passport, or any other valid proof of identity (Aadhar Card / Driving License / Voter ID etc) at the time of Check In. The management reserves the right to cancel the booking if proper documents are not provided at the time of check in.
Minors under 18 years, male or female, are not allowed to stay at this hotel without being accompanied by their parents or guardians.
Pets are strictly not allowed in any of our hotel / resort
We only serve Vegetarian food in our restaurants. We do not allow outside food. We do charge extra for crockery and cutlery utilized for outside food. If your are allergic/ have any dietary restriction please let us know at the time of booking.
Guests with illegal weapons / sharp objects / drugs etc are not permissible in the hotel/resorts even if the have confirmed bookings.
Guest with irresponsible behavior which can be dangerous for the property or other guest in the property will not be allowed to stay in the property.
Terms and Conditions for Check In Guests
The following terms and conditions are strictly implemented for check-in guests:
The hotel/resort is only authorized to accommodate properly registered guests. For this purpose, guests are to present their valid national ID card or passport, or any other valid proof of identity to the relevant hotel front desk employee.
Settlement of bills: Bills must be settled upon arrival either by payment in cash / UPI or valid credit cards, cheques are not accepted.
Guests are to use their rooms for the agreed period. If the guest breaks their stay, money will not be refunded.
Guests are to use their rooms for the agreed period. If the period of accommodation is not stipulated in advance, guests are to check out by 11:00AM (check out time) on the last day of their stay at the latest, and they are obliged to have vacated the room by this time.
Be advised to keep valuables in your personal rooms. Keep your doors lock closed when not in the room or when you are sleeping. We have a permanent guard in the hotel but he can’t see all rooms at the same time. The hotel/resort will not in any whatsoever, be responsible for the loss of guests belongings or any other property.
On the basis of an advanced booking the hotel is to pencil book any reservation made and 50% security deposit must be done by hotel guest for confirmation of booking. Reservation Fee: 50% of the total contract price to be deposited in the Hotels/Resorts Bank Account. Inform us for reservations, so we can give you our bank details.
Early check-in/Late check-out privileges are subject to availability
Rooms will be held until 8PM on the day of your scheduled arrival. If you are unable to use your room and fail to arrive before 8PM without informing us of your late arrival, rooms will be released and reservation fee will be forfeited. It will be considered a NO SHOW
The hotel/resort may offer guests who ask to extend their stay a different room to the one in which they were originally accommodated.
Hotel/resort keys/cards must be deposited at the reception desk whenever guest leaves the premises and at the time of check out. We charge Rs 500.00 for any lost keys / cards.
Guest may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management. If any malfunction is discovered during your stay please report this to the reception and we will repair this as soon as possible.
If the guest becomes ill or injured, the hotel/resort can help the provision of medical assistance or, as the case may be, to arrange for the guest to be taken to hospital, all at the guest expense.
Upon departing, guests are obliged to turn off all water faucets, lights in the room and its facilities as well as the air-con and to shut the door as they leave. Keep your door and windows closed when the air-con is working.
Smoking is not allowed inside the room for security reasons.
Washing of clothes is not allowed in the room, laundry is available in the hotel, ask the reception.
Guests are to observe night time peace and quiet, they are not to disturb the other guests accommodated in the hotel.
Complaints by guest and any possible suggestions for improving the hotels activities are welcomed by the hotel management.
We no longer allow bringing of Pets Inside the Resort / Hotel. Guest bringing their pets will no longer be accommodated inside the resort.
Guests are obliged to observe the provisions of these house Rules. In the event that a guest is in breach of these rules, the hotel has the right
to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.
Third Party Contract
Booking us via third party
Since we involve agents to book our hotels and resorts customers can book us via tour operators, travel agents, holiday companies, transport companies, etc all third parties are bound by our policies. So even if the customer has not entered directly into the agreement with us the third party/suppliers of services, the contract will be deemed as a direct contract and the customer will be bound by our policies, terms and conditions.
Booking third party vendors with us
To book your tours /Packages/ services we may take help of third parties in providing you services. We will not be liable for the services offered by the third party or the vendor. It is the duty of the buyer to ensure the hotels/airplanes/taxi details are as per his/ her requirements before confirming the package for third party vendors.
Children below the age of 5 are free of charge if accompained by a parent
Children above the age of 12 are considered as adult for extra person calculation (as per the industry norms)
Maximum of 1 child per room is allowed inside the room free of charge.
General Cancellation Policy
The cancellation policy is different for each and every package. The cancellation policy is mentioned at the time of booking on the booking package. If in any case, there is no specified cancellation policy nor specified during the booking, the below general Cancellation Policy will be applicable.
Cancellation if done before 15 days of the check in date then a full refund will be done after deducting the cancellation charges. Payment gateway deduction charges will be undertaken of Rs 200 per booking. Any third party cancellation will be applicable as per the vendor cancellation policy charges such as flight cancellation charges, visa charges, cruise cancellation charges, Taxi/transfers cancellation charges, train cancellation charges, etc.
Cancellation if done before a week and within 15 days then a partial refund of 50% will be done after deducting the cancellation charges. Payment gateway deduction charges will be undertaken of Rs 200 per booking. Any third party cancellation will be applicable as per the the vendor cancellation policy charges such as flight cancellation charges, visa charges, cruise cancellation charges, taxi/transfer cancellation charges, train cancellation charges, etc
Cancellation done within two days of check in date will be liable liable for 100% cancellation fee
NO SHOW will be liable for 100% cancellation penalty/fee
General Refund Policy
Generally, the refund will be initiated in the same account from where the payment was received. If in any case, that is not possible, then NEFT will be initiated in the account holder of the main person who had made the booking. In that case, the responsibility of providing NEFT details to the company lies with the person who has made the booking.
Refund can take min from 7 days to a maximum of 45 days. In some cases, this period (especially in international packages) may extend up to 90 days. Our usual processing time is 10 to 15 days.
NO CASH REFUND WILL BE DONE IN ANY CIRCUMSTANCE.
The Site contains “Savi Hotels and Resorts” trade and service marks and devices (including the word “Savi Hotels and Resorts”) and other valuable trade or service marks owned by SiyaRam Bajrang Store or licensed to SRBS Group to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of SRBS Group.
Without limitation, you must not use any of the said trade or service marks:
in or as the whole or part of your own trade marks;
in connection with activities, products or services which are not undertaken or provided by Savi Hotels and Resorts;
in a manner which may be confusing, misleading or deceptive; or
in a manner that disparages Savi Hotels and Resorts or its information, products or services (including this Site).
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site (“Information”) are either owned exclusively by SRBS Group or licensed by SRBS Group and except as specifically provided in these Conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of SRBS Group. Without limitation you may not, without such approval from SRBS Group, create derivative works from any part of the Site or commercialise any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.
The management reserves for itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moments without previous notice and without assigning any reasons whatsoever. The guest shall be bound to vacate when requested to do so. In default, the management will be entitled to remove the luggage and belongings of the visitor from the room occupied by him or her and lock the room or rent the room to another guest. This will only happen if the person(s) occupying the room(s) are disturbing the place or / and safety from the hotel / personnel or other hotel guests.